OUR CLIENTS
28° North services are available and may only be used by individuals who are at least 18 years of age, respectively who can carry out various transactions in accordance with the legislation in force. As a customer, you represent and warrant that you are at least 18 years of age and that all registration information you submit is correct and truthful. 28° North may refuse to provide access to services and products to any individual or legal entity and may change the eligibility criteria at any time.
You agree to comply with laws regarding online conduct and acceptable content. You must comply with the Terms and Conditions, as well as any other operating rules, policies, or procedures imposed by 28° North.
It is necessary that the personal information provided to 28° North is accurate and up-to-date. 28° North reserves the right to delete unconfirmed (if applicable), or inactive accounts and to refuse services and products to anyone, for any reason, at any time.
To purchase products from the 28° North store, or to publish a review, you need to have a customer account. You can create a customer account in the order checkout form. If you do not want to open a customer account, you can still order the desired products, but you will not be able to return and leave a review, or to view the order history.
Invoices can be viewed in the order history in the customer account:
Customer Account » Orders » Order Details » View Invoice.
The original invoice ( Romanian ) will be available in your account as specified above. If you order with ought an account you will receive the invoice in an email. For the Romanian citizens and companies the invoice is also sent to the ANAF electronic invoice system.
DELIVERY
The purchase and delivery of products offered by 28° North is available worldwide, with the exception of a few countries. We do not make deliveries in conflict zones.
The delivery option can be selected in the order checkout form. If no delivery option appears in the order completion form, please contact us using the form on the contact page so we can find a personalized delivery method for you if possible.
The delivery of products is made within the limit of available stock. If we do not have the desired product in stock, we reserve the right to delay the delivery of the order. The shipment of products in stock is between 1 – 3 business days in Romania and about 1 – 3 weeks international. Some products that are not in stock can be ordered with pre-order. The execution and shipping time for pre-ordered products has no guaranteed time limit for delivery.
Delivery fees vary depending on the delivery method and the weight of the package. The delivery fee value is calculated automatically and is available in the order completion form.
If the delivered package is not picked up by the customer several times consecutively, we may refuse to process any future order received from that customer.
PAYMENT METHODS
You can pay with your card through PayPal. There will be a transaction fee added at checkout. PayPal uses 3D Secure technology, promoted by the International Card Organizations Visa and MasterCard to minimize the risk of fraud in online commerce.
CUSTOMS TAXES
Depending on your country ( non EU countries only ), some of the products may be considered taxable goods and you will be asked to pay customs taxes. 28° North will not pay customs taxes on your behalf when delivering products. The customs taxes and the paperwork necessary for the import of the goods will be entirely your reasonability.
RETURNING PRODUCTS
The customer has the right to return a purchased product within 30 calendar days of receiving the product.
The return costs will be supported by the customer and the refund of the product value will be made within 7 days after receiving the returned product. The return conditions are regulated by Law 449/2003 and O.G. 9/2016, in the case of purchasing products from this website using distance communication techniques.
We will fully refund the product value and delivery costs, except for additional costs determined by the fact that you have chosen a delivery method other than the cheapest delivery option offered by 28° North. The benefits obtained from the order will be automatically canceled if, following the return, the conditions for granting them are no longer met.
Please notify us when you wish to return a product, and the returned product must reach 28° North headquarters within a maximum of 30 calendar days after you received the package. Also, please inform us of your intention to have your products replaced, or to receive your money back. We note that products will be replaced within the limit of available stock.
Returned products will only be accepted if they are intact in the original packaging as delivered by 28° North and do not show signs of use. After receiving the returned products and checking them, we will ship the exchange products. For re-shipment by courier, an additional shipping fee will be charged.
We do not offer returns / refunds for purchased digital products ( eg. Presets, PDF books, etc. ).
28° North – Product Returns:
Ciucas Street, No. 14,
Tarlungeni, Brasov, 507220.
PRODUCT WARRANTY
The warranty for products sold by 28° North is in accordance with the provisions of OG no. 21 / 1992 on Consumer Protection, as amended, and Law no. 449 / 2003, respectively 30 calendar days. Please read the details of each product in order to see the exact warranty period for the respective product. The 30-day period is only the minimum required according to the laws in force.
Please follow the instructions for use. In case of failure to follow the instructions for use, the warranty right is lost. Also, please keep the invoice in order to be able to prove the purchase of the product in question, from 28° North.
Online stores respect the legal warranty regarding product conformity, more precisely “Commercial warranties do not affect the legal warranty regarding product conformity” according to Law 449 / 2003.
ANPC Order no. 433 / 2009 Regarding Some Consumer Information Measures.
Because it is your right to express your opinion regarding the products we sell, you have the opportunity to call the Romanian Consumer Protection ANPC: 0800 080 999.
You can also make complaints regarding the services and products we offer you, online at anpc.ro, by letter to the address: Bucharest, Bulevardul Aviatorilor no. 72, sector 1, by phone: 0759045333 / 0219551, or email: office@anpc.ro.
Institution operating hours:
Monday – Thursday: 08:00 – 16:30
Friday: 08:00 – 14:00
For dispute resolution, the following online platforms are available:
- Alternative Dispute Resolution ( ANPC for Romanian customers );
- Online Dispute Resolution ( European Commission for international customers ).
If you have any questions, or would like additional information regarding payment methods and product delivery, you can send us a message using the form on the contact page. For emails regarding your orders please email directly at contact@28-north.com
Last update: May 20th 2026.
